During the volatile interest rate period in the late 1970s, Lillian?

Question:During the volatile interest rate period in the late 1970s, Lillian
Dumas arrived at Sierra Federal Savings and Loan Association
as chief operating officer. She managed the daily operations,
setting high goals and rewarding employees who achieved
them. She ran a tight operation and made sure that company
rules, procedures, and policies were closely followed. Lillian’s
leadership approach is best characterized as
A. inspirational. C. revitalizing.
B. transformational. D. transactional.


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